Dongguan Feng Ling service commitment as a professional warehousing logistics equipment, shelving manufacturer, we emphasize service marketing, emphasizing service response timeliness and quality of service, so that every one in Dongguan Feng Ling logistics equipment customers from worries, this we have established dedicated customer service department, the first time to deal with customer complaints and needs.

1, the warranty period

Dongguan Feng Ling product warranty period is 1 year, the warranty period due to product quality problems, Dongguan Feng Ling company promises free repair or replacement. In the case of man-made factors, such as forklift collisions, placed overweight cargo as a result of quality problems, are not within the scope of the warranty, but the company still Dongguan Feng Ling to provide timely replacement service, and only pay the cost of materials, labor costs do not charge. Specific warranty: column deformation, beam deformation, peeling paint, logistics vehicles simple structural problems.

2, Warranty

Dongguan Feng Ling shelf product warranty period of 8 years, automobile parts working vehicles, stacking rack series, [storage cage] series, [logistics vehicles] Series warranty under normal use, 3-5 years (except majeure factors ) but customers need to ensure shelves, material flow car is used under normal conditions, and provide the necessary maintenance and correct use.

3, the reaction time

Upon receipt of customer demand response within 2 hours after the call. A technician within 48 hours to the scene. Quality issues related to product replacement completed within a week, if special circumstances will be informed in advance of the Union or the e-mail client.

4, regular inspection services

New shelves installed a month, the company sales supervisor will personally inspect for installation quality, check usage status, after three years time there will be the scene for the relevant personnel to inspect the shelves, shelves understanding and use of state security. New rack, storage cage, and other storage equipment delivered a month, the company will use the regular telephone communication effectiveness and product quality problems.

                                                                                                                  Telephone :+86-769 -22176631, +86-13922900528
                                                                                                                      URL: www.flwlsb.com